Refund policy

At Circle V, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 14 days for a full refund or exchange.

Conditions for Returns:

  1. Products must be returned in their original condition, unopened, and unused.
  2. Returns must be initiated within 14 days from the date of purchase.
  3. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

How to Initiate a Return:

  1. Contact our customer service team at the home page to request a return authorization.
  2. Pack the items securely in the original packaging along with the purchase receipt or order confirmation.
  3. Wait the courier to pick up your return.

Refunds and Processing Time:

  1. Once we receive your return, we will inspect the items to ensure they meet our return policy criteria.
  2. Refunds will be issued to the original payment method within 7 days of receiving the returned items.
  3. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Exchanges: If you would like to exchange an item for a different product or variant, please follow the same return process outlined above. Once we receive your return, we will process the exchange promptly.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at info@circlevstore.com.